PAYMENT POLICY
All prices are subject to change without notice.
First time customers must pay in advance with a credit card. There will be a 3% CC fee added if a VISA, Master Card or Discover credit card is used. There will be a 4% CC fee added if an American Express Card is used.
If customer wants to establish a line of credit, references will be requested.
Unless otherwise stated in writing payment terms are thirty (30) days from the date of the invoice for customers with good standing credit. If payment is not received within 30 days there will be a 1.5% charge added onto the payment due. Interest will accrue with every 15 days on a non-paid invoice.
Due to exchange rates all customers outside the U.S. must pay with a bank draft in US dollars when remitting. You will be required to pay any and all bank fees charged.
We accept:
Visa, Master Card, American Express, ACH, EDI, Wire Transfers, Company Checks, Money Orders, Pay Pal
RETURN POLICY
If you are dissatisfied with your order for any reason, you must notify sales within 3 business days and must return your items within 5 business days of delivery for a prompt refund or exchange. Custom orders which are non-stock items which are printed items or items with colored components are non-refundable and non-returnable. Refunds for items returned within 5 business days of the delivery date will be credited in the same form as the original payment type.
If the return is a result of customer error there will be a 10% restocking fee applied.
There will not be a restocking fee if the product is deemed defective or was shipped incorrectly from our factory.
All returns must be authorized.
The original shipping and handling charges are non refundable.
Please ship your package in a prepaid, insured and traceable package to the address below.
If sent by UPS or FedEx:
Stuart Promotional Products, Division of PED-Stuart Corporation
15351 Flight Path Drive Brooksville FL 34604 USA
IF sent by USPS:
Stuart Promotional Products, Division of PED-Stuart Corporation
P.O. Box 15550 Brooksville FL 34604 USA